Terms & Conditions
The following terms and conditions apply to all tours and transfers operated by London Minicab Service Limited (a company registered in England and Wales, reg. no. 08953779) or one of our associated partners fulfilling the tour. This document sets out the terms by which London Minicab Service Limited. (‘Us’, ‘We’, or ‘Our’) provides a tour or event for the person or parties (‘you’, ‘your’, or ‘the group’) booking the tour.
You acknowledge and agree that by accessing our website, and/or ticking the ‘I accept all terms and conditions’ box, you will be bound by these terms and conditions as written.
These terms and conditions incorporate the general terms and conditions provided by our associated guides and the specific conditions for this particular tour or transfer. Please click here to view our own general terms and conditions,
General Booking Information:
The following payment, cancellation, and exchange terms apply to all bookings made via our website or via a third party. If you have made a booking through one of our distribution partners, please refer to them for their terms of sale which apply to your booking.
Please note that it is your responsibility to ensure that you have correctly selected your required tour/event before making a payment. Refunds and exchanges will only be provided at our discretion and as per our conditions listed below.
On completion of your booking and/or payment, you will receive an automated confirmation email with details of any payment taken, along with joining instructions for your tour (if applicable) & any further relevant advice.
We are not liable for any exchange rate fees or bank charges you incur as a result of making any payment to us.
All cancellation or exchange requests must be submitted in writing to info@londonminicabservice.com
All payments are processed by our payment processor which is Stripe, Inc. Your statement will show that you have been charged by London Minicab Service or LMS
To avoid fraud, approved refunds will only be issued to the payment card used to pay for your booking and not by BACS, or to an alternative card. We are not able to issue refunds in cash or by cheque.
All refunds will be issued in GBP.
In the unlikely event that we need to cancel a tour due to unforeseen circumstances, we will contact you at the earliest opportunity and your event/tour will be refunded to you in full. Under these circumstances, as an alternative to a refund, we will offer you the option to reschedule your event/tour, or exchange your tickets for gift vouchers, at no additional charge.
Scheduled Tours:
1. ‘Scheduled tours’ are tours or events which are scheduled on a regular basis.
2. Each ticket purchased permits the bearer 1 place on the tour described in the booking confirmation, at the time shown.
3. Each participant on any scheduled tour must have a valid ticket, which must have been purchased in advance via our website or an approved 3rd party.
4. Please note that while the Coronavirus pandemic contains to affect the United Kingdom, we have developed exceptions to the following cancellation terms, which are detailed below and only valid as described. We expect to discontinue these flexible terms eventually, but we will post further detail in due course, which will be based on HM Government advice, any restrictions in place, along with industry advice and public sentiment towards Covid-19.
Cancellation, Refund and Exchange Requests
Tours & Transfers operated without a private guide
Cancellation or exchange requests made with less than 48 hours notice before the confirmed tour or event date are subject to a fee of 100% of the total cost of the booking.
Tours & Transfers operated with a private guide
Our associated tour partners & guides all offer different cancellation policies. Please make a direct enquiry with us or the associated partner if you have booked directly with them.
Private Tours and Events
Private tours and events are provided exclusively for a group of participants, at the request of a 'Group Co-Ordinator’.
1. Any quote of availability and/or price for a private tour is valid for a maximum of 1 week. If validity of our quote is less than 1 week, we will stipulate this in our quote to you.
2. Full payment for all tours/events must be made upon booking.
3. Your booking is not confirmed until full payment, or payment of your deposit is received by us. While your booking remains unconfirmed, there is a risk that our availability may change and the date/time you require becomes unavailable
4. We reserve the right to change the format and/or nature of your tour/event if the total number of participants changes from that agreed in your confirmation email. In this instance, a refund will not be issued and if you choose to cancel the below cancellation terms apply
COVID-19 Cancellation/Exchange Flexibility
While Covid-19 continues to be a pandemic, we are operating our tours with exceptions to our standard terms and conditions as shown below.
These terms are only valid as a temporary measure to give you peace of mind, but may be revoked at short notice.
All terms in place at the date/time you make your booking will still apply. These flexible terms may change depending on how the pandemic progresses, and any further restrictions enforced by the government, along with industry advice and public sentiment.
Compliance with Travel Advice:
It is your responsibility to ensure you are familiar with government guidelines/restrictions which define whether or not you should join our tour.
It is a requirement that all tour participants must follow the rules and guidelines issued both for the region/country from where you are visiting (i.e., where you are normally resident, and/or where you have been resident in the 2 weeks prior to visiting Bath), and also any specific rules and guidelines issued by the UK, during your visit.
Official guidelines/laws regarding travel in your region/country may mean that you should not travel or join our tours. If this is the case, we ask that you do not book tickets for our tours until the relevant restrictions have been lifted.
If you book tickets against published, official guidelines/regulations, we will refund your booking less our processing costs of £2.50/ticket as long as there is no official review of guidelines/restrictions due before your tour.
If you have booked tickets and the rules/guidelines subsequently change, restricting you from joining our tours (e.g., if the region where you are resident prior to your tour is subsequently designated as a region from where you should not travel), we will provide a full refund or exchange of your tickets, based on your preference.
If you develop symptoms of Covid-19 or test positive for Covid-19 (either by PCR or by lateral flow tests) within 10 days prior to your tour, you must inform us immediately so that we can cancel your tour, as per the following cancellation terms.
The following terms apply to all tour participants regardless of where you purchased your tickets.
Code of Conduct and Liability:
1. We are not responsible for the loss or damage of any personal items, or personal injury incurred while participating in a tour.
2. All persons attending our tours/events are required to behave in a respectful manner towards each other, and towards our staff and suppliers.
3. The lead customer named on any booking, is responsible for the behaviour of all participants for whom they have booked, during their time with us.
4. If anyone joining the tour/event appears to be under the influence of drugs or alcohol, or if your behaviour is deemed inappropriate at any point by our staff or suppliers, we reserve the right to terminate or refuse your participation in the tour or event, without refund.
5. We are not responsible for any damage done to our suppliers, their property, or any injury incurred as a result of your behaviour. Should you be responsible for loss, damage or injury while attending one of our tours, you are liable for any charges due to the supplier directly
Weather Conditions:
Our tours take place regardless of weather conditions and if you choose to cancel due to inclement weather, your booking is subject to the relevant cancellation terms detailed in this document or on our website.
On the very rare occasions we cancel a tour due to severe weather conditions, we will contact you as soon as a decision regarding cancellation is made, to offer a refund equivalent to the remaining portion of your tour, or the equivalent in gift vouchers.
Age Restrictions:
Babies, toddlers and children under 8 years old are not permitted on our scheduled tours but may be permitted on privately booked tours though only by prior arrangement.
Participants on any tour aged between 8 and 18, must be accompanied by a responsible adult at a ratio of 1 adult to 2 children, and must hold a valid ticket purchased at the standard price for the tour.
Strollers/pushchairs and/or prams are not permitted on our tours without prior arrangement, due to space limitations at many of our suppliers.
Pets and Assistance Animals:
We are not able to accommodate pets on our scheduled tours.
With prior arrangement we may be able to accommodate pets on private tours. If you wish to bring your pet on a private tour, please contact us before completing your booking so we can advise.
We are happy to accommodate assistance animals on our tours with advance notice so we can be certain all venues can accommodate your needs
Tours provided in a language other than English
If you require a tour to be delivered in a language other than English, we may be able to accommodate this on a private tour only. Please specify this in your booking request so that we can include details in our quote to you.
Interpreters/translators are not permitted on scheduled tours without prior agreement before you purchase tickets.
Private tours delivered in foreign languages incur a supplementary fee (details on request) when our guide delivers a private tour in a foreign language (Spanish, German, & Italian only are currently available). Our guide delivers a private tour in English but works with an interpreter/translator provided by you.
All our scheduled tours are delivered in English and all participants must have a reasonable understanding of English in order to participate.
Any participant arriving on a tour who does not have a reasonable command of the English language and no access to interpretation, may participate only at the guide’s discretion and is solely responsible for any associated risks in not understanding the guide’s instructions at any time.
Latecomers:
Arriving late for your tour reduces the value of your experience with us and can negatively impact the experience of other guests.
Please aim to arrive at the advertised meeting point for your tour/event 5-10 minutes in advance of the start time shown on your booking confirmation and event reminder.
If you arrive later than the advertised start time of your tour, you may miss part of your tour for which we offer no alternative or refund.
Please email/call us if you know you are going to be late.
We will try to contact you if you are not present at the advised meeting location/start time.
For private tours:
If all participants are not present at the advised time and location, our guide will try to contact you. If we are not able to reach you they will wait a maximum of 30 mins before assuming you will not be joining your tour.
If there is 1 or more people present at the meeting time & location, but others are not, our guide will discuss with the Group Coordinator and/or the person/people present as to how they would like to proceed. They will however not commence the tour any later than 30 mins after the agreed start time, and any supplier visits which were due during this time will be forfeit.
For scheduled tours:
Our guide will only wait up to 30 mins after the advertised start time if there are no other guests participating in the tour before assuming you will not be joining the tour.
If there are other participants present at the advertised time & location, the tour will start on time. Latecomers will then only be permitted to join the tour at the guide’s discretion, provided late joining does not negatively impact the enjoyment of the tour by those clients who arrived on time.
Our cancellation terms above apply to tours which do not operate due to lateness of guests.
We take no responsibility for any effects resulting from you or members of your group missing any visit(s) and/or any information provided at the start of the tour including health & safety information, due to lateness.
Our tour guide may not arrive at the meeting point until the start time shown on your booking confirmation and event reminder.
Data Protection & Photography:
All personal data shall be processed in accordance with our Privacy Policy.
Photographs and video footage may be taken during our tours for personal use but not for promotional or editorial purposes. These images may be not be used in online or printed matter.
We will always ask you before taking any images (photo, or video) in which your image may be included, to give you the chance to avoid being recorded.
If you do not want images of you, and/or your clients or group to be used by us, we respect this and will not do so as long as you tell us when we ask you.
If you give us consent to use your image we may do so on our website, social media channels, and/or printed matter.
If you subsequently decide that you no longer wish us to use your image in this or any other way, please let us know immediately by emailing info@londonminicabservice.com and we will endeavour to remove your image as soon as is reasonably possible. However, as the image(s) will have previously been in the public domain, we take no responsibility for anyone who may have copied or used it/them elsewhere without our permission.