Terms & Policies

The London Minicab Service is a PCO licensed private hire operator, providing a safe, reliable and punctual service to all major airports, stations and all other destinations within the UK.

The London Minicab Service operates 24 hours a day, 7 days a week, 365 days a year.

The London Minicab Service prices are based on passengers being ready to travel at the agreed time of pick up when the booking is placed. Quotations for all other destinations (outside of the London area) require contacting the office by email/telephone at least four hours before the journey commences.

All airport collections will have a surcharge of £10.00 to cover 45 minutes waiting time from the actual landing time, thereafter you will be charged 25 pence per minute or £15 per hour. There is no additional charge for flight delays. The £10.00 surcharge also covers any car park fees incurred within the 45 minutes waiting. Passengers that  cannot be located or contacted after 1 hour and 30 minutes will result in the job being cancelled and the full fare being charged via Debit/Credit Card.

All other pickups other than airport collections (residential / business address) waiting time is free for the first 5 minutes; thereafter 25p per minute will apply on the entire waiting time.

Fares are quoted at a flat rate. Any diversions; additional pickups or set downs by passengers will be charged a minimum of £5 per diversion.

All our vehicles are fully privately hired insured.  Saloon and estate cars are insured for a maximum of 4 passengers. Larger vehicles which can accommodate five to eight passengers are also available upon request.

The London Minicab Service reserves the right for any driver the right to refuse any passengers having excess luggage which would result in the vehicle being unsafe whilst in motion. This can also cause delay in organising the appropriate vehicle and an extra charge for a larger vehicle.

Neither The London Minicab Service or any drivers will accept any responsibility for loss or damage to any luggage or property carried in their vehicles, irrespective of the manner in which the loss / damage is sustained.

Cancellation:

The London Minicab service requires at least 3 hours notice before pick up time on all jobs quoted above £30. Cancellations not informed up to 2 hours before pick up time will be charged at the full rate. Prices are liable to change without prior notice.

Penalty Charges:

 The London Minicab Service adopts a non-smoking policy in each of their vehicles. Drivers will charge a violation fee of £50.00 for non-compliance, damage or fouling of their vehicle (e.g. vomiting).

The London Minicab Service reserves the right to levy a 50- 100% surcharge on Christmas Day and New Years Day.

Other :

Please note, babies are counted as passengers, therefore will need a space within the vehicle. Please ensure you book the right size vehicle when placing your booking.

The passenger must specify child’s age when placing any bookings.

Passengers are strongly advised to give enough time for their journey, especially passengers travelling to the airport.

All prices quoted are per vehicle.

Payments taken via debit/credit card are via a secure server.

A booking/reservation may only be altered or cancelled with the permission of the company. This can be done by email or by phone.

All drivers from The London Minicab Service travel by the shortest route unless specifically instructed to do so by their client. Traffic conditions are constantly monitored to help avoid any delays in your travels, which may involve a division.

The London Minicab Service reserves the right to amend these terms and conditions. Any terms and conditions previously in use but later amended or changed have no legal basis.

VAT is not charged on any cash payments made to individual drivers.

If you have any query about these, please email us.

Credit Card Payments:

The London Minicab Service accepts all major debit and credit cards. All payments incur a £5 administration fee.